You should expect some degree of body signature, but deeper impressions will not occur; if they do, please contact the dealer where you originally purchased your sleep system.

This only occurs when the mattress comes straight through production and is sent directly to the consumer. The foam that is used in the manufacturing process can experience some off-gassing but this should dissipate within a week. SlumberCorp® does not hold a warehouse inventory as all our beds are produced as they are ordered through the retailer outlets. Should the odour persist; please contact the retailer where you originally purchased your sleep system.

Due to numerous factors such as how the mattress was used i.e. guest bedroom, master bedroom and whether it was cared for properly and also the quality of the mattress itself will all determine when it will wear out. Other important factors are changes in a person’s lifestyle, how your body has changed over the years and personal comfort levels. A good indication would be to ask yourself the following every 8-10 years:

• Are you sleeping better or worse than you did a year ago?
• Are you waking up feeling stiff and sore?
• Does your mattress have visible signs of wear and tear?
• Would a new mattress improve your sleep?

The specific model that you purchased determines your warranty. Warranty information can be found under the Customer Service section of our website or by calling Customer Service, Monday-Friday at 8:00am –  5:00pm, or email: 

Rotating your mattress ensures that the cushioning and insulation materials will be evenly and properly distributed. At SlumberCorp®, we recommend you rotate your new sleep system for maximum comfort and longevity.

At SlumberCorp®, we recommend using a mattress protector on your new sleep system. This will help to protect your new mattress from accidents that result in stains. Stains will cause deterioration of the foam and fibre layers and void your warranty.

• At some point, your new sleep set may reveal normal body impressions up to 1½”. This is normal and not a structural defect. The upholstery materials are conforming to the weight and shape of your body.
• Do not bend the mattress. It should only be carried flat or on the side.
• Use a mattress protector that is fluid proof. This will protect your new SlumberCorp® mattress, help keep it clean, and protect your warranty. Most SlumberCorp® retailers carry mattress protectors.
• Rotate your single sided mattress every 3 months, placing the head where the foot was.
• Flip your double sided mattress completely over.
• Un-package your new sleep set and allow it to air for a few hours before you place linens on it.
• Discard the plastic wrapping in a secure location as soon as possible to prevent a child or pet from becoming entangled or suffocated.
• ALWAYS purchase a new, matching foundation when purchasing a new mattress. If you continue to use your existing base, please check its quality and sturdiness, so that the mattress has proper support and your warranty is not void.
• If your new mattress has handles do not carry the mattress by the handles. They are not designed to carry the full weight of the mattress.
• Do not remove the white tag that is sewn into the mattress. This tag contains important information and identification that will provide necessary details to SlumberCorp® in the unlikely event of a problem covered by your warranty.
• Do not bend, fold, or jump on the mattress.
• Do not use cleaning fluids on your mattress.
• Do not allow your mattress to get wet or expose it to any fluids. Any type of fluid will damage the upholstery materials and is specifically excluded from the warranty coverage.
• Please retain warranty brochure and fill it out with dates of mattress rotation and flip overs. Additionally, retain your retailer customer receipt should you need it for a warranty inquiry.

The most common bed size in Australia is the Queen size mattress, followed by the Double and King Single beds. We’ve put together our bed size guide to help you when it comes to buying a new bed and making the right decision. From single beds to king beds to custom sized beds, we’ve got you covered. Single uni student? Couple with a fur-baby? Family of four? Whatever stage of life you’re at, you need a bed to match.

Choose the right sized bed for you right now, our Australian bed sizes guide is the perfect starting point

People often feel that firmer beds provide more support than softer beds, this is sometimes the case, and with a SlumberCorp® mattress, your support comes from our specialized spring systems. The ‘rating’ of X-tra Firm, Firm, Medium, Plush and Ult, a Plush generally comes from the architecture of the comfort layers (fibres & foams). If you have a firm bed & a plush bed, both with the same spring unit, they will both provide an equal level of support, one just feels softer.

Yes – Your SlumberCorp® guarantee does not cover mattress damage due to an inappropriate foundation. Therefore we recommend if using a slat foundation that has a centre rail, and leg support.

SlumberCorp® has in place the broadest and best guarantee in the Bedding and Furniture industry and has an absolute commitment to giving our customer the full value of their guarantee.

If you are sleeping on a pillow top mattress, the comfort levels in the top of the mattress will conform to the shape of your body. The softer the comfort layers, the deeper you will sink into your mattress. Should you experience a heat issue with your mattress, SlumberCorp® suggests a number of options, including using good quality cotton bed linen and woollen underlays in conjunction with temperature reduction options in your home, such as fans and air-conditioning. Always keep in mind that the lower the thread count of the sheets the more breathable they will be. SlumberCorp® can make alterations to the comfort layers (at a cost to you) to reduce the conformance of the mattress, increase its firmness and air ventilation.

Noise may come from the mattress or the base. The best way to determine the source of the noise is to isolate the mattress from the base onto the floor and then attempt to replicate the noise.

BASE ISSUE: There are a number of possible causes of noise with bases, including castors/glides not being fitted correctly, headboard brackets, or the base rubbing against a nearby power point.

MATTRESS ISSUE: Misuse of the mattress such as sitting, standing or jumping can generate noise. If the noise occurs whilst sleeping, we would suggest contacting our Customer Care Department to discuss the issue further.

Whilst we live in a time where truly Australian made products are becoming a thing of the past, SlumberCorp® Australia still makes all our mattresses and foundations, right here in Australia. With manufacturing plants in Perth and Darwin, we have operations in WA, QLD, and NT, that allows us to make customers products to order, with a turnaround time we are very proud of. We also source most of our raw materials from Australian sources where possible. Due to SlumberCorp®’s manufacturing excellence, we now export our products throughout WA and NT. We have been making beds in Australia for over 25 years, and with this commitment to manufacturing excellence, we are here to stay.

There may be a ‘settling’ period of 6 to 8 weeks for a new mattress. Your new SlumberCorp® mattress will consist of brand new foams, silks, wools, and cottons, therefore, these new materials require time to conform to your body shape and weight.

Body signatures (which is your body’s shape reflected in the mattress), in modern beds, are normal and are generally an indication that the comfort layers are working with your body as they should. To determine if an impression is normal you would need to take a measurement. Place a long, straight edge, like a broom handle across the mattress surface. Measure from the underside of the straight edge to the top of the quilt design, not the stitching line. A measurement of 32mm or less would not indicate the presence of a manufacturing concern with your mattress. Body signatures may appear to be more pronounced with King Size mattresses, utilising the entire surface of your mattress and rotating it as recommended in your SlumberCorp® Warranty will assist in providing even wear, particularly during the first one to three month’s life of your mattress. The base that your mattress is on may contribute to more pronounced body impressions forming. SlumberCorp® does not recommend putting a new mattress on an old base and strongly recommends purchasing a SlumberCorp® ensemble (both mattress and base). If the base is a slat base, this could also influence the performance of your mattress. SlumberCorp® suggests that the slats be secured with a centre support rail and leg, with the gap between the slats must be smaller than the slats themselves. To work out whether your base is the problem, one suggestion is to take the mattress off the base and try it on the floor. If the impressions are less evident this may indicate you have a problem with the base.

SlumberCorp® is stringent when it comes to quality. Hence we use Australian Kiln Dried Pine Timber in all our woodwork for bases and bed heads. SlumberCorp® ensembles provide a platform-style support system for all mattresses. They also contain our eco-friendly foams and are covered in our organic and styled fabrics.

Rounding out the list of mattress components is the mattress foundation, often called the box-springs. The mattress foundation or box-springs adds another level of support to the mattress. Most mattress manufacturers also produce foundation mattresses or box-springs that lie directly beneath the mattress, resting on the frame of the bed. Usually, the foundation is made of either wood or springs. Springs will give the bed a plusher feel while wood will provide more support. If you prefer wood, make sure the material is free of cracks and constructed straight.

You can use an electric mattress/heating pad with your mattress. Keep in mind that memory foam reacts to heat and pressure, so if the mattress pad is placed directly onto the mattress, the memory foam will react to the heat of electric pad, not your body. This can disrupt the memory foams ability to contour to your body. Longer periods of exposure to heat from an electric blanket or heating pad may damage the mattress.

The SlumberCorp® mattresses are hand-crafted in our 2 own factories in Perth and Darwin. Each SlumberCorp® mattress is built according to our strict proprietary specifications.

Our mattresses are built to last 10 to 15 years with normal usage. Please do read our warranty and mattress care details carefully.

If you would like the delivery team to take your old mattress away we will gladly do so free of charge. Please fill in the checkbox next to “Mattress Removal” on our shop now page if you would like this removal service.

Mattresses are available at a number of price points. A queen mattress set can be priced as low as $299 and all the way up to $10,000. Prices vary because of the various technologies used. Sleep is a very important part of a healthy lifestyle; take time to find a mattress that fits your comfort and support needs at a price you can afford.

Many of today’s mattresses are built with one sleep surface. This movement to single-sided construction has given manufacturers greater ability to construct more comfortable, more supportive and more durable mattresses. Additionally, it eliminates the difficult task of flipping one’s mattress. It is recommended that you rotate a single-sided mattress regularly to refresh comfort layers.

First 3 months – Turn mattress every two weeks. After 3 months – Turn mattress every month.